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FAQ - THE MOST FREQUENTLY ASKED QUESTIONS

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ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS



Where should you go?

If you're looking for the sun, the sea, the beach and a delightful climate in a region that features great entertainment and countless sights and attractions, the northern part of the Costa Blanca is the right answer for you. The towns of Moriara, Javea/Xabia and Denia are renowned but not overly popular. This means no mass tourism...so don't tell anyone.

And where is that exactly?

Between Valencia and Alicante, on the main land of Spain directly across from Ibiza on the map. Please see the entire area surrounding Javea/Xabia and Denia in the north and the more southernly Moraira. You can fly to Alicante or Valencia an then rent a car for your one-hour drive to your vacation house.

Why should I rent a vacation accommodation?

When you rent your own apartment, vacation house or villa, you have a place all your own where you can feel at home. What's more, this is usually more affordable than a hotel. With you partner, your family or with a larger group. You have the option of having one shared swimming pool for all the guests of an apartment complex or your own private pool in the garden of your villa. You are free to do as you please. Have a barbecue, a cosy dinner at home or go out for a bite in town. You simply have your own address while on vacation. Having all these advantages is wonderful.

Why should you book with Aguila?

Because of these many advantages, the pure pleasure of it and the certainty that we are able to offer. Aguila rents villas, houses and apartments with a best-price guarantee. With us, you will always pay the lowest possible price. We have hundreds of properties for you to choose from. We are at home in the region, know all of the properties inside and out and are available 24/7 to help with you anything you might need. Having a vacation home with a pool and garden really gives you that holiday feeling but you must also know that it's a little more complicated than renting a hotel room. At your disposal, you will have such devices as a washing machine, a dishwasher, a television with a satellite dish, a pool that has pump and filter system, an electronic gate to gain access to the property and much much more. Everything you need for doing the household chores and to feel at home. Should something unexpectedly go wrong during your stay, Aguila has team of specialists at the ready. These are Aguila's own employees and they will take the time to help you with any malfunctions that occur.
Aguila also helps its guests in other ways. Are you looking for a doctor? Has your car broken down? Do your tickets require confirmation? Need to know where you can rent a boat? Would you like to reserve a restaurant? If you do not speak fluent Spanish, we would be more than happy to help.

How can you make a booking?

Booking is simple. Please go to www.aguilarent.com and have a look at Javea, Moraira, Denia and environs. Choose a holiday accommodation and make sure it meets all your needs. If your choice is available, make the booking. Next, you will need to sign the rental agreement and pay the deposit. It's as simple as that. You can also contact us personally, of course, via our web form, fax or e-mail - all of our contact information can be found on our website.

Is it possible to book via telephone?

Yes, it certainly is. In consultation with one our employees, you can choose the ideal accommodation. Remember, after making your telephone booking, the rental offer and confirmation still have to be confirmed via e-mail.

How do I know if a particular holiday accommodation is available?

Every accommodation is described on a separate page. Here you will also find the availability calendar detailing occupation. It takes only a quick glance to know whether the accommodation of your choice is available during your holiday period. When you click on a start and end date, the rental price along with the extra service available for booking will appear.

Can I book an option online?

You wish to confer and put a hold on an accommodation. When you book an option, the accommodation will be reserved for you for a few days without any obligation and free of charge. You will then have time to consult with your family or friends and to book the right flight. We will usually hold your option for 2 to 3 days, depending on the destination.

When will I receive the rental agreement?

Once you have booked, the rental agreement will be sent to you via e-mail. The rental agreement will have all the relevant details you need to know, including, among others, the costs involved.

When am I required to make payment?

There are three payment opportunities prior to your holiday. The deposit when you make your booking, the second payment four weeks prior to your start date and the third payment upon arrival. The amounts and dates are clearly stated on the reservation form.

With which currency can I pay you?

All of our prices are in euros.

How can I cancel my booking?

It's always unfortunate when someone has to cancel their holiday. The house has already been reserved. Purchasing cancellation insurance would be wise. We highly recommend it! No cancellation insurance? Renters can cancel the rental agreement up until 60 days before the start of the rental agreement. Upon cancellation, the deposit is forfeited to the rental agency in order to compensate the owner. When the cancellation takes place within the 60 day term prior to the start of the rental period, the renter is obliged to pay the full rental amount owed to the rental agency.

How soon will I receive the address of my holiday accommodation?

Privacy laws prohibit us from providing the exact address information before a definitive booking has been made. You will receive the address of the holiday accommodation after you have made the second payment four weeks before the start date.

How can I contact Aguila?

All of our contact information can be found on the website. Aguila can be conveniently contacted by telephone and e-mail. Our employees speak Spanish, Dutch, French, German and English.

Is my personal information safe with you?

Aguila must comply with a strict privacy law. We may only use your personal information for our own booking services and our computer system is optimally protected. Your personal information is absolutely safe with us.

What should I bring with me?

You should bring personal belongings such as clothes and your identification documentation. Your apartment, house or villa is fully-equipped with cooking utensils, tableware, pots and pans and cutlery. You have booked a self-sufficient household. Sheets, bed linen, towels, hand towels are also provided and washed regularly.

Where is the holiday accommodation house located exactly?

We have indicated on the page in which area or neighbourhood your accommodation can be found. Once your booking is definitive and you have paid the travel sum in full, you will receive detailed address information. This will include the exact address and coordinates of the holiday accommodation so that you can find it with Google Maps, for example.

How will I acquire the key or will there be someone present when I arrive?

Usually, the key can be picked up at one of our offices in Javea, Denia or Moraira. I may also occur that the owner or one of our employees is there to welcome you, give you a guided tour of the property and the key. The final confirmation we send you will provide you with all of the necessary details.

What should I do if I am delayed?

This happens occasionally and Aguila will always be ready to receive you upon arrival. Just give us a call if you have been delayed in your travels and we will be sure to take it into account.

May I take my pet with me?

It depends on the owner of the holiday address. On our website you can filter your search options on accommodations where pets are permitted. We do ask you to please keep the property as clean as possible. Do no forget the animal passport, the required vaccinations, the embedded identification chip or tattoo for your pet (ask your veterinarian).

Is it only possible to arrive and depart on Saturdays?

During the peak season from June through the end of August, the arrival and departure days have been indicated on the online availability calendar. During other times of the year, varying arrival and departure times are available.

Who is my contact person there?

The Aguila staff is available to help you with whatever you need. The offices can be reached by both telephone and e-mail. We are always available during office hours, of course, but can also be reached 24/7 in case of emergencies.

Does the accommodation have a telephone connection?

Quite often, they (still) do. These land line connections are always turned off for tenants, however. This is why you must always make sure that your cellular phone/smart phone will function in Spain and remember to provide us with the number when you book. This way we can always contact each other.

Who will be held responsible for any possible damage?

As a tenant you are automatically liable for any possible damage. It is also possible to purchase liability and/or damage insurance when you make your booking. It is important that you report any possible damage incurred. If damage is found after your departure, we will have to deduct this from your deposit amount. If the damage exceeds the amount of the deposit, you will be contacted. For more details, please see the reservation terms and conditions.

Is bed, bathroom and kitchen linnen available?

Every accommodation is provisioned with all the necessary (clean) linen that any normal household requires. In the event that something is missing, our team will be ready to supply you with whatever you are missing.

Do I have to pay any taxes?

Yes, you do, but these have already been included in the rental price.

Can I leave whenever I wish?

We hope you have good reason to do so because we want you to enjoy your holiday as long as possible. Please contact your local contact person to discuss possible changed departure times. This will help our team to coordinate further cleaning and inspection activities.

Would you like share some information about your holiday with the next tenants?

Of course, the next tenants will really appreciate it. On the day of your departure, you will receive an e-mail with a questionnaire to evaluate the accommodation. There are two places where you can share your holiday story. One is for the next tenants and the other is for the rental agency and the owner. We would like to know about your experiences during your stay. Also important is what you thought of our services. And we would also like to know how your vacation went and the places you visited. We like passing on any useful information to the next guests.

When will my deposit be refunded?

In order to give the owner ample time to thoroughly inspect the accommodation, the security deposit will be refunded to you within a maximum of 8 days after the rental period has expired.

How do you handle complaints?

Are you unsatisfied or is something out of order? Please contact your local contact person immediately or call/e-mail Aguila straight away. We will handle your complaint immediately. We will immediately look within our own organisation if we can find an answer to your problem or we will consult with the owners to find a solution.



What owners want to know!



Why shouldn't I just rent out my holiday accommodation myself?

If you live next door, are able to always keep an eye out and do all the cleaning yourself, can make the beds, keep the pool clean and carry out all of the repairs, then you should rent it out yourself. But if you have something better to do, Aguila would be more than happy to do it for you.

Are owners always welcome at Aguila?

Of course. We are well-known in this part of Costa Blanca and have sufficient insight into the reliability of the legal owners. This way we are able to carry out all of our rentals with great certainty. We are always considering the long-term and optimal assurance for both parties.

What does Aguila base its knowledge and expertise on when managing holiday accommodations?

Aguila is associated with Coastline Villa Holding b.v., a powerful enterprise in the tourism and travel industries with great expertise in the ICT field. This vast know-how lends Aguila all of the best characteristics of this big enterprise to utilise in a small area.

Why should I trust Aguila with the rental of my property?

You should actually ask all the other owners this question. The answer is: Aguila focuses on the Costa Blanca from Denia to Moraia. Our employees are at home in this region, they know the apartments. house and villas and are very careful when managing your property.

How do I calculate how much my holiday accommodation can earn in rentals?

See, this is where Aguila's experience comes in. We have a matrix that can assign a rental value to your property. Every house is unique. Together, we will discuss the desired and the realistic rental revenues. Do you want 100% rentals or would you like to use the house for your own holiday? Together, we can come to a splendid arrangement.

What is the advantage for my guests?

Aguila is always present on-location. When the guests have problems or questions, our employees are always ready to help during office hours and 24/7 in cases of emergency. The control over the accommodation is well-organised and is made complete by a fast reaction time in event of disaster. Our great service is also a benefit to owners because satisfied guests come back as good acquaintances. This is precisely what we are aiming for.

How will Aguila fill my rental calendar?

The range that Aguila offers can be seen all over the world and browsing, choosing and booking is thereby possible for millions of people 24/7. But the success of your rental also depends on the quality of the holiday accommodation. We are happy to offer you advice and help you achieve that standard of quality. If we work together, we will fill your rental calendar.

Is my holiday house exclusively available on the Aguila website?

No, you are free to offer your holiday accommodation wherever you like. But.....that will not be necessary. Dozens of other rental sites have included the Aguila properties in their own catalogues. When a reservation is made via another supplier, the booking will be placed in Aguila's rental calendar. This simplifies matters and prevents any confusion (in regards to double-bookings and any consequences thereof!).

And what if I want to use the property myself?

Then you simply designate this period as "own personal use". You can do this in your own booking environment on the site. Aguila offers every owner their own page where all information is kept up-to-date 24/7. As the owner, you will see the reservations made on the rental calendar, any options currently running and the vacant periods. You are therefore free to determine during which period you wish to enjoy a holiday stay in your own apartment, house or villa.

May I offer my accommodation privately as well?

To my friends, for example? Without compensation or rent (or for minimal costs)? You may, but you must then book this period as "own personal use". Should you require the services of Aguila during one of these periods, you will be surcharged.

Does it make any difference if I rent out more than one holiday accommodation through Aguila?

No, in principle, we stick to the agreement per each house. But exceptions may occur in cases involving an entire apartment complex or a number of villas on the same street.

Are there any additional costs involved?

If you enlist the property for rental with us and we are required to make changes in order to reach the standards set by Aguila (interior design, appliances, renovations and any possible structural changes), we will deduct these costs from your revenues. After that, there are no additional costs. There are other costs that are the responsibility of the owner, however, and these include: home and content insurance, property taxes, municipal taxes, water and electricity costs, cable television, pool and garden maintenance.

Must I be on stand-by while my residence is rented?

No, and that is exactly why you should let Aguila handle all the arrangements. We will take all responsibility until the moment when we need you the owner to make important (or unexpected necessary) decisions.

How and when will I receive the rental revenues??

Based on the number of rental weeks, we arrange a corresponding payment schedule with every owner. If the owner has mortgage payments, we can also arrange monthly payments. Also local payments for garden maintenance and swimming pool services, for example, we will gladly take off your hands.

Aguila Rent a Villa
Avinguda de Palmela
56 03730, Jávea (Alicante) Spain
Tel: +34 966470830
Fax: +34 966470860
www.aguilarent.com
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